We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on used items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
Our products are shipped with USPS Priority Mail within 3 days of filling your order. Once your order has been filled and shipped we will notify you with the tracking details of your package.
OUR COMMITMENT TO QUALITY PRODUCTS
WE ONLY USE THE BEST NATURAL SOY. OUR BOTANICAL SOY IS A NATURAL SUSTAINABLE PRODUCT THAT IS ECO-FRIENDLY AND KOSHER.
Our premium fragrance oils are free from Carcinogens, Reproductive Toxins, and other potentially hazardous chemicals often found in other fragrance oils used to make many other candles and wax melts on the market. Our premium fragrance oils are uniquely designed specifically for natural soy wax.
COME ignite your happy place