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REFUND POLICY

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We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@wigentoncandleco.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@wigentoncandleco.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items  

Unfortunately, we cannot accept returns on used items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

WigentonCandleCo (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

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SHIPPING 

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Our products are shipped with USPS Priority Mail within 3 days of filling your order.  Once your order has been filled and shipped we will notify you with the tracking details of your package.

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OUR COMMITMENT TO QUALITY PRODUCTS

WE ONLY USE THE BEST NATURAL SOY. OUR BOTANICAL SOY IS A NATURAL SUSTAINABLE PRODUCT THAT IS ECO-FRIENDLY AND KOSHER.

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Our premium fragrance oils are free from Carcinogens, Reproductive Toxins, and other potentially hazardous chemicals often found in other fragrance oils used to make many other candles and wax melts on the market. Our premium fragrance oils are uniquely designed specifically for natural soy wax.  

All of our fragrances are phthalate-free and adhere to RIFM and IFRA standards for safety and purity.